When will my home receive bookings?
On average, we find listings are approximately 50% booked up one month in advance, with remaining nights booked within the same month. Don’t worry though — even if some nights aren’t booked, we can often get same day or short-notice booking requests.
Keep in mind that if you are new to Airbnb, it will take some time to build up guest reviews. When travellers search for a place to stay on Airbnb, they use hosts’ ratings to help make their booking decisions. The more positive reviews you get, the more you can expect your home to get booked!
How do you maximize earnings?
Our team of commercial analysts aims to keep both the daily rental rate and the occupancy rate as high as possible. To achieve this we plug in our purpose-built algorithm to Airbnb, use a dynamic pricing strategy, and regularly monitor the results. This means regularly adjusting daily rates across a week/month/season to meet market demand and maximise returns.
We will price a property by setting an initial base rate with a minimum where requested. We’ll then add a fee per extra person for anyone after the first two guests. This means that smaller party sizes aren’t discouraged from staying, but you will benefit from larger groups of guests.
What occupancy rate can I expect?
We aim to have an average monthly occupancy of 70% – 80% of nights booked. However, this can vary depending on time of year, other bookings, your desired pricing, etc.
We regularly review your listing to ensure a healthy balance between price and occupancy for optimization. If you have questions about the pricing or occupancy rates your home is achieving, you can reach out to your Account Manager at any time to discuss adjusting one or both goals.
How does payment work?
The guest pays Airbnb the daily rate plus the cleaning and laundry fees.
Airbnb keeps 3% (plus VAT) of this total amount and then pays TravelHost the rest. You’ll receive this in your bank account after 72 hours of the guest checking in.
Every Thursday we will send a weekly performance summary.
How do cleaning and laundry services work?
We have an exceptionally high standard of cleaning. We only use professional cleaning companies or approved cleaners who other hosts have recommended.
We ask guests to rate the cleanliness of the property after they arrive. This instant feedback means that we can stay on top of quality and also reward our cleaners for their hard work. Whilst the clean is taking place laundry is delivered. The cleaners make the beds, leave fresh towels and remove old laundry.
We work with 3rd party laundry companies to hotel quality fresh linens.
How do you decide which booking requests to accept?
Our goal is to ensure we find you responsible guests who treat your home like their own. We aren’t willing to compromise that just to secure a booking.
To ensure we find great guests, we carefully review their Airbnb reviews, the number of previous stays, and things like the duration of booking (especially relative to events in the city).
How do you handle communications with my guests?
We have a dedicated guest services team who handles all guest email and phone communications related to booking inquiries and guest stays.
We communicate with guests in the leadup to their stay via SMS and email and provide them with check-in instructions and contact details if they need to get in touch.
Do I have to write guest reviews?
We’ve got this covered! The TravelHost team will handle all guest reviews.